Cancellation & Refund Policy
We aim to be fully transparent about cancellation charges. Please read this before confirming your booking.
Cancellation by You
To cancel a confirmed booking, the lead passenger must notify Holiday Formula in writing via WhatsApp (+91 6006567564) or email (info@holidayformula.com). Verbal cancellations will not be accepted. The date of written notification will be used to calculate the applicable cancellation charge.
| Notice given before travel date | Cancellation charge | Refund |
|---|---|---|
| More than 30 days prior | 30% of total fare | 70% refunded |
| 30 days to 15 days prior | 50% of total fare | 50% refunded |
| 15 days to 7 days prior | 75% of total fare | 25% refunded |
| Less than 5 days prior | 100% of total fare | No refund |
Note: A non-refundable administrative fee of ₹500 per booking applies to all cancellations, in addition to the percentage charges above.
Cancellation by Holiday Formula
In rare cases where Holiday Formula is unable to fulfil the booking due to unavoidable circumstances (vehicle breakdown, force majeure, government restrictions), we will:
- Offer an alternative vehicle or revised itinerary of equivalent or higher value
- If no suitable alternative is available, provide a full refund of all amounts paid within 5–7 working days
Changes Made by Holiday Formula Before Travel
Holiday Formula reserves the right to make necessary changes to vehicle type or route due to operational or safety reasons. If we need to substitute a different vehicle, the following applies:
- If a higher-capacity or equivalent vehicle is provided — no price change
- If a lower-capacity vehicle is provided — a proportional fare reduction will apply
During peak season (March–October), vehicle substitutions are governed by the following equivalence table:
| Booked vehicle | Substitute vehicle(s) |
|---|---|
| Sedan (Etios / Dzire) | Etios / Tavera / Qualis or same/higher capacity |
| Tavera | Tavera / Qualis / Innova |
| Toyota Innova Crysta | Innova / Tavera / Qualis |
| Tempo Traveller 12-seater | 14-seater Tempo / 19-seater / 2× Innova |
| 17-seater and above | Same or higher capacity vehicle |
Circumstances Beyond Our Control
Holiday Formula cannot pay compensation or accept liability for changes or cancellations caused by circumstances beyond our control including:
- War, civil unrest, or terrorist activity
- Natural disasters — landslides, floods, earthquakes, heavy snowfall
- Government road closures or restrictions (including military/administrative orders in J&K)
- Epidemic, pandemic, or public health emergencies
- Airport or transport strikes
In such cases, any additional costs incurred (accommodation, alternative transport, food) are the passenger's own responsibility.
Refund Process
Approved refunds will be processed within 7–10 working days to the original payment method (UPI / bank account). Cash refunds are available for cash payments only. Holiday Formula will not be responsible for delays caused by banking processes.