Privacy Policy

1. Who We Are

This Privacy Policy applies to Holiday Formula, a taxi and travel services company based in Srinagar, Jammu & Kashmir, India. Our website is www.holidayformula.com.

We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, please contact us via WhatsApp at +91 6006567564 or email info@holidayformula.com.

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us — for example, when you make an enquiry or booking. The information we may collect includes:

• Contact details: Name, phone number (WhatsApp), and email address
• Travel details: Travel dates, destination, number of passengers, and pickup/drop-off location
• Payment information: UPI transaction references or bank transfer details (we do not store card numbers)
• Communication records: WhatsApp messages or emails related to your booking

We do not collect sensitive personal information such as government ID numbers, passwords, or financial account credentials.

3. How We Use Your Information

Information you share with Holiday Formula is used solely for the purpose of providing our taxi and travel services:

• To confirm and manage your booking
• To contact you about your trip details, changes, or relevant service information
• To process payments and issue receipts
• To respond to your queries or complaints
• To send you booking reminders or post-trip follow-ups

4. Communication Consent

By sharing your contact details with Holiday Formula — whether through our website, WhatsApp, or phone — you consent to receiving calls, WhatsApp messages, and emails from us related to your booking enquiry or confirmed trip. This may include:

• Booking confirmations and fare details
• Driver details and pickup reminders
• Important trip updates (e.g. road conditions, weather advisories)
• Post-trip feedback requests

You may opt out of non-essential communications at any time by messaging us on WhatsApp or email.

5. Data Retention

We retain your personal information for as long as necessary to fulfil your booking and comply with legal obligations. Booking records are typically retained for 3 years for financial and legal purposes. You may request deletion of your data at any time by contacting us.

6. Data Security

We take reasonable steps to protect your information from unauthorised access, including using secure messaging channels and limiting access to booking records. However, no data transmission over the internet or messaging platform can be guaranteed 100% secure.

7. Third-Party Links

Our website may contain links to external sites (such as Google Maps or payment gateways). Holiday Formula is not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data
• Withdraw consent for communications at any time

To exercise any of these rights, contact us via WhatsApp or email below.

9. Contact